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Pulling Rejects from a Batch

After you have verified the items in a batch, the system will prompt you to pull rejects from the batch if there are any rejects. Items may be rejected for a number of reasons. For example, if a client is in the stop file and you have opted to not accept his payment, you will have to pull the check from the batch. Another example is if a payment has already been scanned, and is therefore a duplicate payment. The system will then automatically reject the item.

To pull rejects from a batch:

1. After you finish going through the exception items, if there are any Reject items in the batch (checks that the system cannot accept), you will be prompted to Pull out the Rejects from Batch now.

   

2. It is generally advisable to click Yes at this time. After clicking yes, the Confirm Rejects window will open:

   

3. Physically take the rejected items out of the stack of checks that you scanned. Depending on how your system is configured, you may have to take a tape total of these rejected checks. As you pull rejected checks, select the check box that says Check has been Pulled for each item that you pull. Click Finished.

   

4. Click OK on the confirmation message. The Confirm Rejects window will open:

5. Depending on how your system is configured, you must now either enter the tape total off all the rejects that you pulled and click OK or enter the total number of rejects and click OK. The purpose of this step is to ensure that you have pulled the correct rejected items. If your tape total or your total number of rejected items does not match the what the system has calculated, this is a strong indicator that you have not pulled the correct items.

6. Once you close out of the batch and have handled all of the Exception items, you are ready to Approve Batch.

   

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